Q: I like watches on your website. What i concern is can i return if i don't like it?
A: No, we do not have this option. Please order other place. Thanks.
Q: What happens if my package gets stuck in customs?
A: If your package gets stopped in customs and confiscated please contact us so we can work out what is the best next step.
Q: What happens if my watch arrives damaged?
A: You have 72 hours from the point your package arrives to tell us if there is a fault with your watch. If we do not hear of any complaints about your watches within 72 hours it is acknowledged by you that we have taken this to mean that you are happy with your order and there are no issues to resolve. Please go to the Warranty On Products section for a more expanded and in-depth explanation of our policies.
Q: I can't see any return address on your website. Where do i send it?
A: Please contact us by email. We will send return address via email only.
Q: Can i use English to write your address?
A: Yes sir. Please also print the chinese addres sticked on the return parcel as well. We are sorry to tell china post man do not read English.
Q: I did return watches 3 months ago, can i get a respond from TuneWatches.com website?
A: We will update with customer when we get the return. For those customer who do not get a respond to us, it may be customer write a english address, wrong address, express shipment, parcel lost, custom blocked... etc. Please do check with your shipping company regarding this return. We have no idea where is it. Thanks
Q: I have watchsmith locally, can i use them?
A: Yes, you can feel free use them on your cost. We fix watches only when we get return to us only. Thanks
All returns merchandise must be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your paypal account or payment method within 48 hours of receival. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or subject to a 25% re-stocking fee at our discretion.